Effective Date: July 05, 2025

At store.stacksole.com, we strive to provide genuine digital license keys with instant delivery and reliable support. Due to the nature of digital products, our refund policy is outlined below to ensure clarity and transparency for both parties.

Digital Product Refund Policy

Since all our products are digital license keys delivered electronically, we do not offer refunds under the following circumstances:

  • The license key has already been delivered and viewed
  • The product key has been successfully activated
  • You changed your mind after purchase
  • Incompatibility with your system or software version (e.g., trying to activate a Windows key on an unsupported edition)

When Are Refunds Accepted?

We will gladly issue a refund or replacement only in the following cases:

  1. Non-Working Key
    • If the key is invalid or does not activate, and you’ve followed all instructions properly
    • Must be reported within 48 hours of delivery
  2. Duplicate Purchase
    • If you accidentally purchased the same product twice, and the second key is unused
  3. Incorrect Product Sent
    • If we send you the wrong edition or product compared to what you ordered

How to Request a Refund

To request a refund, please contact us at [email protected] with the following:

  • Your order number
  • Error Screenshot
  • Description of the issue

We aim to respond within 12 hours and resolve all genuine cases promptly.

Important Notes

  • All refund requests must be submitted within 2 days of purchase
  • Once a license key is activated, it cannot be refunded or reused
  • We reserve the right to decline refund requests that show signs of misuse or fraud

Need Help?

Our support team is here to assist you with any product-related concerns or activation help.

📧 Email: [email protected]
🌐 Website: https://store.stacksole.com